Regions: MarionHome types: Traditional
A Heat Pump Installation in Marion, VA
When it comes to reliable heat pump installation and responsive service, homeowners in Southwest Virginia trust Complete Comfort. Our team recently helped a returning customer in Marion, VA, who was facing serious issues with their upstairs HVAC system. The unit was leaking, no longer functioning efficiently, and needed to be replaced—fast.
We’ve been replacing heat pumps in the area for over 14 years, and have seen all sorts of issues. From leaks to breakdowns, we’ve even seen animals making nests in systems that were unused for a season! We were happy to help when this customer of ours let us know a leak had sprung.
This case study highlights how we diagnosed the issue, guided the customer through the solution, and performed a professional heat pump installation using a high-efficiency Trane system. Now this customer has year-round comfort, lower energy bills, and a happy customer who knew they were in good hands.
If you are thinking about replacing your HVAC system, give us a call at (276) 690-9222, or reach out to us online. One of our comfort consultants would be happy to help you out!
The Problem: A Failing HVAC Unit That Couldn’t Wait
The homeowners called us in a bit of a panic, and understandably so. Their upstairs unit had developed a leak and stopped working altogether. They knew it wasn’t something that could wait, and needed to be fixed right away.
Unfortunately for them, this wasn’t a quick repair job. The unit was old, inefficient, and the leak was an indication of larger internal problems. The homeowners had worked with Complete Comfort in the past and knew exactly who to call. Our technicians were able to get out there within 24 hours and take a look at their situation.
Why They Chose Complete Comfort Again
These homeowners weren’t new to us—they had used Complete Comfort for HVAC service in the past and remembered our outstanding communication and dependable work. When they found themselves in need again, they didn’t hesitate to reach out.
They appreciated that we kept them informed, explained their options clearly, and treated their home with care and respect. That’s the kind of service we strive to deliver on every job, whether it’s routine maintenance or a full HVAC system replacement. We were happy that seeing our trucks in the driveway gave them a sense of relief!
The Solution: A High-Efficiency Trane Heat Pump Installation
After evaluating the situation, our team recommended a complete replacement of the HVAC system. We suggested a Trane heat pump, known for its efficiency and reliability. A new heat pump would provide both heating and cooling, so there’s no need to install a separate air conditioner and furnace.
Why They Decided On A Trane Heat Pump:
- Year-Round Comfort – This system can provide efficient cooling in the summer and dependable heat in the winter. They didn’t want to have to install 2 different HVAC systems.
- Energy Efficiency – Lower monthly utility bills thanks to modern technology, and systems with higher-SEER and HSPF ratings. Lower energy usage is also more environmentally friendly!
- Quiet Operation – Perfect for a home like this where the system is located close to the bedrooms. These systems are far quieter than older HVAC systems.
- Built to Last – Trane is known for durability and long-lasting HVAC equipment. They test their systems in extreme conditions, ensuring that they can handle it all!
Our team explained all the benefits, costs, and warranty coverage, and the homeowners confidently were happy they were finally making the upgrade they knew their HVAC system needed.
Quick Response and Expert Heat Pump Installation in Marion, VA
Given the urgency of the situation, we wanted to make sure we got to work fast. We removed the old heat pump that had the leak, and installed the new system. The whole process took us 2 days to complete.
From safely removing the old unit to setting up the refrigerant lines, calibrating the thermostat, and testing the new system, our certified technicians handled every step of the process with professionalism and care. Before we left, we made sure the homeowners understood how to use the new system and what to expect in terms of comfort and efficiency.
They wanted to make sure the system was well taken care of, and decided to sign up for our maintenance program. This would help them save money and get the absolute most out of their new heat pump.
The Results: Reliable Comfort and Peace of Mind
As soon as the installation was complete, the difference was noticeable. The upstairs quickly reached a comfortable, consistent temperature, and they noticed their energy bills dropping a bit as well. No more hot spots or loud startup noises. They also noticed that it smelled better in the house, as the new system provided cleaner, better quality air.
What the homeowners told us is that they felt peace of mind knowing their home was once again properly heated and cooled. They knew that the time was coming soon to replace it, and the leak was the catalyst they needed to jumpstart their upgrade project.
It was a pleasure knowing that they felt comfortable choosing Complete Comfort, and we look forward to working with them for years to come.
Why Choose Complete Comfort for Heat Pump Installation?
We’ve been proudly serving Chilhowie, Marion, VA, and the surrounding areas for more than 14 years. As a family-owned and operated company, we understand the importance of responsive service, expert craftsmanship, and treating our customers like we do our neighbors.
Whether you need a new heat pump in Marion, VA or just want to talk through your HVAC options, we’re here to help. Give us a call at (276) 690-9222, or contact us here online!
