What Are The Most Common Heat Pump/AC Problems

Posted on August 6, 2026August 6, 2026 by Nate Kiser

What Are The Most Common Heat Pump/AC Problems?

During the hottest months of the summer, we get a lot of calls about an AC or heat pump not working properly. Maybe it’s operating, but the air that’s coming out of the vents isn’t cool. In other cases the system may not be turning on at all. No matter what the case is, we have seen it all, and have the knowledge that will help get your home cooled off again!

We’ve been working with heating and cooling systems since 2011, specializing in service, repairs, and installations. Our team has seen hundreds of systems that aren’t working over the years, and know what it takes to either fix the problem, or know when it’s time for a replacement.

In this article, we are going to explain some of the signs that your system isn’t working properly, what it might mean, and how you can fix it! If you want to speak to an expert or schedule a service, give us a call at (276) 690-9222, or contact us online. Our team of technicians would love to help you out!

No Air Coming Out Of The Vents

One of the most common problems we hear about is air not coming through the vents. If your heat pump or AC is running, but you don’t feel any air coming out of the vents, that’s the sign of a problem. It could be a few things:

A clogged air filter
Improperly designed ductwork
Leaky or faulty ductwork
Broken blower fan

The first recommendation is to check your air filter. Over time, your air filter can become clogged with dirt and airborne particles, restricting airflow, and making the air in your home much less healthy to breathe. You can replace your air filter on your own, and should do so once every 1-3 months.

If your air filter seems to be fine, but the air still isn’t coming through your vents properly, there’s likely a different problem. In this case, we recommend calling a professional to assess the situation. They can look inside of your system and let you know what the issue is.

Frozen Coils

This seems like an odd problem to run into in the middle of the summer heat, but frozen coils are a common problem we see. When your coils freeze, it could mean:

There’s a leak in your coolant
Blocked vents
Clogged air filter
Dirty coils

Just like the last problem (Air not coming out of the vents), we recommend inspecting the air filter first. In some cases, not enough air is getting into the system, which prevents air from passing over the coils. If there’s no air passing over your coils, they get too cold and freeze up.

The next thing to inspect are your vents around the home. If you have blocked vents, it could be backing up the air, and causing the coils to freeze.

Finally, if neither of these is the issue, then it’s time to call in a professional. If you have a refrigerant leak or dirty coils, that’s something your technician should be able to assess, and let you know the best solution. If it’s a dirty coil, they’ll defrost your system and clean the coil, and you should be all set.

But, if there’s a problem with your refrigerant, it may be time to consider a new system depending on its age and what refrigerant you are using. Older systems that use outdated refrigerant, like R-22, may be better off being replaced rather than repaired. Replacing that coolant could be very expensive, and may only be a temporary fix.

Water Leaking From System

During the cooling process, water is produced and drained from your system. If you notice this water is pooling or leaking, there could be an issue with your condensate drain line. This can become clogged with dirt, debris, and sometimes even algae. The clog causes drainage issues, and your system could shut off automatically.

Luckily, this is usually an easier fix, and not something that indicates that there is a problem with your system.

Thermostat Not Working

Your thermostat could be the problem if your cooling system isn’t working properly. There could be an issue with how it’s reading the temperature in the space, or with the signals it’s sending to your cooling unit.

First, check the batteries on your wall unit and make sure that it’s turning on and working. Secondly, check the mode. Make sure no one messed with the thermostat and accidentally changed a setting. If the settings look good, and the power is on, it’s time to call a professional to diagnose the problem.

How To Avoid Breakdowns With Your Cooling System

The best way to avoid issues with your cooling system is to schedule regular maintenance. We recommend that you have your cooling system serviced at least once a year. Professional service for your air conditioner or heat pump will:

Help prolong the lifespan of your cooling system
Improves energy efficiency
Reduces the chance of a breakdown or repair being needed
Improves your cooling
Maintains your warranty
Improves indoor air quality

If you use a heat pump, we recommend having it serviced once before the summer, and once before the fall for heating season. If you have an air conditioner, you only need one service for the summer.

You can check out our maintenance plans here!

There are also some simple things you can do on your own to help maintain your cooling system! Some of these tasks include:

Cleaning the debris out of your outdoor condenser (sticks, leaves, etc.)
Changing your air filter regularly
Making sure vents and ducts aren’t blocked by furniture

If you are looking for help with your air conditioner or heat pump system, give Complete Comfort a call at (276) 690-9222, or contact us online. Our experts are available to service or repair your system.

End Of Winter Checklist For Virginia Homeowners (2026)

Posted on February 23, 2026June 26, 2026 by David Cochran

End Of Winter Checklist For Virginia Homeowners (2026)

Spring is on the way, and now that we are starting to see some warm weather here and there, it’s about time to get your home ready for the next season. There are some tasks you can perform yourself, and some you can hire a professional for, that will make your home more comfortable and safe in the Spring and Summer.

Complete Comfort is an HVAC company that specializes in heating, air conditioning, and backup power as well. We have been working in Southwest Virginia since 2011, and have been helping homeowners prepare for any weather, in any season. Some of these tasks in this article are meant to help your home comfort, while others are going to help you save money.

If you need some immediate help with your HVAC system or generator, give us a call at (276) 690-9222, or contact us online. Our team can answer any questions you may have, and schedule an appointment for your home.

DIY End Of Winter Tasks

First, we’ll go over some DIY (do-it-yourself) tasks you can complete on your own. Now, if you feel unsure about some of these, either watch a YouTube video or hire a professional to give you a hand.

Change Your Air Filter

Your HVAC system has likely been working hard all winter long. A dirty air filter can restrict airflow, lower efficiency, and make your system work harder than it should. Changing it is as simple as removing the old filter, and replacing it with a fresh one.

If you are wondering how to change your air filter, you can consult your HVAC system’s manual, watch a video on YouTube, or ask your technician during a routine maintenance. You can also read this article: How To Change You Air Filter

Most homes should change their air filter every 1-3 months, depending on pets, allergies, and usage. Heading into spring with a fresh filter will keep the air fresh, and help your AC system run smoothly once it’s needed.

Clean Gutters

Winter storms, wind, and fallen debris can clog your gutters. When spring rains arrive, clogged gutters can cause:

Water damage to siding
Foundation issues
Basement moisture problems
Landscape erosion

Take the time to remove leaves and debris, and ensure downspouts are directing water away from your home. This may seem like a simple cliche task, but there’s a reason that it’s important. This can prevent major water damage, and help your home stay dry!

Bonus Tip: Make sure no sticks or debris are in your outdoor HVAC condenser. You can have these cleaned out during a routine maintenance, but this is something you can manage on your own as well!

Seal Windows And Doors

Cold winter temperatures can cause small gaps around windows and doors to expand. Even tiny cracks allow air to escape, making your HVAC system work harder. Go around the house and check your windows and doors. Here are some things you should look out for:

Cracked caulking
Worn weather stripping
Drafts around frames

Sealing these gaps helps maintain comfortable indoor temperatures and improves energy efficiency as we head into warmer weather.

Swapping Storage Items

As winter wraps up, it’s time to store snow shovels, winter hats and gloves, and bring out your spring and summer essentials. Check your outdoor furniture that’s been stored all winter and make sure it’s clean and ready for the warm weather. Bring out your spring/summer clothing and stow away those winter jackets.

Change Ceiling Fans

Many homeowners forget this simple trick: reverse your ceiling fan direction.

In winter, fans typically rotate clockwise to push warm air down.
In spring and summer, they should rotate counterclockwise to create a cooling breeze.

This is a small adjustment, but one that improves home comfort while also taking some of the strain off of your heating and cooling systems.

Professional End Of Winter Tasks

Some tasks are best left to trained professionals. These services can prevent breakdowns, improve safety, and save you money long term.

Schedule HVAC Service

The number one thing we recommend you do to get the most out of your HVAC system is to schedule routine maintenance. Spring is the perfect time to schedule air conditioning maintenance before the heat makes its way in.

Routine HVAC service will:

Improve energy efficiency
Extend your system’s lifespan
Ensure safe operation
Lower energy bills
Validate your HVAC system’s warranty
Help avoid breakdowns and repairs being needed
Improve your comfort

In Southwest Virginia, summers can get hot and humid quickly. Scheduling service before the summer helps prepare you for the heat, rather than reacting to a broken system during the middle of the season. We recommend you have your HVAC system serviced at least once a year, preferably before the summer/winter.

Repair Any Cracks In Your Siding Or Walkways

Winter freeze-and-thaw cycles can cause cracks in siding, sidewalks, and driveways. While small cracks may seem harmless, they can worsen quickly.

If you are handy, this may be something that you can take care of on your own. Otherwise, call in a professional contractor to give you a hand. If you let small cracks get out of control, they can get worse and cause major damage to your property.

Add Insulation To Your Home

If parts of your home feel drafty or uneven in temperature, you may benefit from additional insulation. When your home is properly insulated, it will:

Keeps cool air inside during summer
Keeps warm air inside your home during winter
Reduces strain on your HVAC system
Lowers energy bills
Improves overall comfort

Many homeowners in older Southwest Virginia homes are surprised by how much comfort improves after upgrading attic insulation. Even though this may be an initial investment, it’s going to help you save money in the long run.

Over the course of a year, using your HVAC systems, if there is poor insulation, air is leaking. This causes these systems to work harder and use unnecessary energy to keep the space cool or warm. This reduction in energy consumption leads to lower energy bills, and a longer lifespan for your HVAC system!

Get Ready For Spring With Complete Comfort

We hope this article helps you get ready for the warm weather that’s just around the corner. Performing these tasks now can prevent expensive repairs later and make your home a more comfortable place to live.

At Complete Comfort, we specialize in HVAC systems, generators, and home comfort solutions for homeowners throughout Southwest Virginia. Whether you need seasonal maintenance, repairs, or are considering upgrading your system, our team is ready to help.

Call us today at (276) 690-9222 or contact us online to schedule your spring service appointment. Let’s make sure your home is ready for everything 2026 has in store.

The Advantages Of A Maintenance Plan For Your HVAC System

Posted on August 14, 2025June 26, 2026 by David Cochran

The Advantages Of A Maintenance Plan For Your HVAC System

A maintenance plan for your HVAC system is a great investment for your home. The best way to take care of your heating and cooling system is to schedule annual maintenance. Most HVAC companies, including us here at Complete Comfort, have maintenance agreements that will help you save money while ensuring your system is well-maintained and taken care of.

I’ve been working in Southwest Virginia for about 15 years now, servicing, installing, and replacing HVAC systems. From heat pumps to furnaces and air conditioners, every system should be serviced at least once, sometimes even twice a year. Let me tell you, the difference between a well-maintained HVAC system and one that isn’t serviced for years is evident.

If you want to speak to us about a service plan for your HVAC system, give us a call at (276) 690-9222, or contact us online. Our specialists will be happy to answer any questions you may have, and get you scheduled for a service on your system.

Why Should You Have A Maintenance Plan?

A maintenance plan is designed to help you save money in the long run when it comes to HVAC service, maintenance, repairs, and general upkeep. You pay a yearly fee for your plan, which then gives you access to discounts and priority scheduling for service or repairs. Each company’s service plan is different, and you should make sure you know what you get when you sign up for a service plan.

If you are taking care of your HVAC system regularly anyway, it makes sense to have a service plan, especially with a family-owned and operated business like Complete Comfort. When you sign up for a service plan with us, we make sure that we get to know your HVAC system and your home’s needs. You aren’t seeing a new technician every single time, or running into automated answering services. We have people at the office to speak with, and we make sure that you have a knowledgeable technician you trust.

Why You Should Have Your HVAC System Serviced

It’s important to have your HVAC system serviced at least once a year, preferably before the season you need it. That means heating service in the fall/winter, cooling service in the spring/summer. Your HVAC system lasts for years, in most cases over a decade. Ensuring that your system is well-maintained is the best way to save money, stay comfortable, and make sure it lasts as long as it possibly can.

Some of the main reasons you should schedule professional HVAC service every year include:

Improved Energy Efficiency

During routine maintenance, your system is cleaned and inspected. We make sure that every part is working smoothly and properly. This helps the system stay energy efficient. If you go for years without maintenance, general wear and tear is going to reduce energy efficiency, driving up your energy bills and leading you to more problems.

Lower Energy Bills

As a result of a more energy-efficient HVAC system, your energy bills should maintain, or go down. When you improve your energy efficiency, it means using less energy to produce the same amount of comfort. If you are using less energy, you are spending less on energy bills!

Longer System Lifespan

Any mechanical system needs regular maintenance in order to last as long as it should. You wouldn’t expect your car to run for years without an oil change right? The same applies to your HVAC system. Whether you have a heat pump, furnace, or air conditioner, it should last for over 10 years as long as it’s properly maintained.

In some cases, we have even seen systems that last 20 years. These systems were very well taken care of. In the time that some homes change their systems twice, some homes only have to do it once over the same span of time. This can save thousands of dollars, and likely a lot of headaches over home comfort as well!

Improved Air Quality

When your HVAC system is serviced, the components of the system are cleaned, and your air filter is changed. This is going to help keep the air in your home clean. If the HVAC system is clean, and the air coming from it is clean, it’s going to lead to a cleaner, healthier breathing environment.

Reduced Chance Of Breakdowns

As part of the service, your system is cleaned and inspected. Your technician will look over all the parts, check the electrical connections, and ensure that everything is working properly and smoothly. This is why we call this “preventative maintenance”. It prevents problems from happening before they sneak up on you, and end up costing you more than it should for a repair!

Safe Operation

HVAC systems use electrical connections and heating elements. This means that they can be dangerous if they aren’t operating the way they should be. During a routine service, we inspect the system and make sure it’s operating safely. If you use a furnace that burns oil or gas, we make sure it’s venting properly, taking carbon monoxide and any other dangerous gases out of your home.

The Maintenance Agreement From Complete Comfort

Signing Up For An HVAC Maintenance Agreement In Southwest Virginia

If you want to make sure your HVAC systems are taken care of, while saving money in the process, take a look into a service plan from Complete Comfort. We are a local, family-owned and operated business. At Complete Comfort, we care about your home, and want to make sure that you are comfortable, and not spending unnecessary money in the process.

Give us a call at (276) 690-9222, or visit our website to learn more about our preventative maintenance program!

How Often Should You Have Your AC Serviced?

Posted on July 15, 2025June 26, 2026 by David Cochran

How Often Should You Have Your AC Serviced?

We recommend that you have your AC serviced once a year, preferably before the really hot weather sets in for the summer. Taking care of your air conditioning system is important for its efficiency, performance, and lifespan. Depending on the age of your system and how much you use it, you may want to have it serviced twice a year, but as for most homes, once is enough and very beneficial.

I’ve been working in Southwest Virginia and North Eastern Tennessee for 15 years now, and I know how brutal the summers can be here. If your air conditioning system isn’t working properly, it could cause big issues, and create a very uncomfortable space to live in. Luckily, I’ve serviced, repaired, and installed hundreds of air conditioners, and know all the ins and outs.

In this article, we’ll tell you a little more about the benefits of AC service, and why you want to schedule it at least once a year. If you would like to have the experts here at Complete Comfort come service your air conditioning system, just give us a call at (276) 690-9222, or contact us online. One of our air conditioning specialists will be happy to inspect and service your cooling system!

Why Should You Have Your AC System Serviced Once A Year?

Do you ever take your car into the shop for an oil change? Do you ever go to the doctor’s office for an annual checkup? Well, this is the same concept as having your air conditioner serviced yearly as well. Scheduling professional air conditioning service at least once a year will help you get the most out of your system, and keep your home cool.

We’ve seen systems last 20 years with annual service. We’ve also seen systems that die very prematurely because they are never serviced. The point is, having a professional inspect and maintain your HVAC system is how you get the very most out of it.

Here are a few of the most common reasons people schedule annual maintenance for their air conditioning system:

Improved Energy Efficiency

When you have your AC system serviced, it comes along with cleaning the parts, replacing the filter, and making sure the components are working smoothly and properly. This smooth operation and ensuring that all the parts are working well is what helps the system run more efficiently.

Improved efficiency usually results in two things:

Your system uses less energy, leading to lower energy bills
Your system runs better, leading to a cooler, more comfortable home

Reduced Chance Of Breakdowns

During annual maintenance, the technician is going to inspect your system and make sure the components are working properly. They will test your connections, replace any broken parts, and ensure the system is going to work properly when it’s needed.

If you go for years without this service, it could lead to problems building up, and the result is your air conditioner breaking down. This is more likely to happen during the hottest times of the summer, when the AC is working extra hard.

Dealing with a breakdown can be expensive, and also leave your home hot and uncomfortable until it can be fixed. Getting ahead and preventing these breakdowns is the best and most cost-effective way to take care of your AC.

You may also want to consider signing up for a preventative maintenance package. We offer them at a few different levels to match your system to the maintenance package that fits best. These packages help you stay on top of your service schedule, as well as save you money in the long run. Over the lifespan of your AC, investing in a maintenance plan should help you extend its life, and keep it running as efficiently as possible so you don’t have to worry about high energy bills or hot spots in the home.

Lengthen System Lifespan

Your air conditioner should last anywhere between 12-20 years. We’ve seen some that go the full 20, but it’s usually because they are well taken care of. We’ve also seen some that die prior to 10 years, which is also a result of not taking care of the system at all. In order to have your system last as long as it possibly could, having a professional take care of it is the best way to a long AC lifespan!

Improve Indoor Air Quality

Air passes through your HVAC system constantly. With that passing air comes airborne dirt and debris that pushes throughout the system, and into your home. When you have your AC system serviced, that comes with a wiping and cleaning of the components, as well as a filter change. This is going to improve the air quality of your home, and make it a healthier environment.

We still recommend that you change your air filter on your own every few months. This is a simple, inexpensive task that helps keep the air flowing properly, and maintains a healthier living space.

When Should You Have Your System Serviced?

Now that you know a bit more about why you should have your AC system serviced, you should also know the best time of year to have the task performed. We recommend you have your AC serviced in the spring, before the summer heat sets in.

For one, you want your home ready for the heat, rather than having a hot day your AC can’t handle, and having to call in a professional. Having your AC serviced in the spring helps you get ahead of any problems or repairs that may be needed. You also want to make sure that this system isn’t using too much energy to keep the space cool.

For example, if you are running your AC, but the efficiency is below the level it should be, that’s going to lead to you spending more money on energy bills than necessary. If you have your service performed at the beginning of the warm season, you are going to be saving by cutting out the unnecessary energy usage.

The other reason it’s better to have your AC system serviced in the spring is the availability of HVAC contractors. During the summer, HVAC businesses get very busy with people needing repairs and replacements. It’s not so easy to schedule service when it’s convenient for you, and it may take longer for the technician to come out and perform service. During the offseason, there is more availability, and it makes it easier to have your system serviced on your time.

Scheduling Service For Your AC In Southwest Virginia

If you haven’t had your annual AC service performed yet, now is the time to act. Give us a call at (276) 690-9222, or reach out to us online. One of our trained AC experts will be able to inspect your system, perform routine maintenance, and make sure your home is ready for the hot weather.

No matter if it’s the beginning of spring or the middle of the summer, an AC service is going to help improve the performance of your HVAC system. Stay cool and enjoy your summer!

AC Tips During A Heat Wave

Posted on June 26, 2025June 26, 2026 by Nate Kiser

AC Tips During A Heat Wave

We have been experiencing some extremely hot days here in Southwest Virginia, and we know your air conditioning system has been working hard. It’s easy to flip on the AC and turn it up, but it’s important to take any additional steps possible to ease the job on your cooling system, and also help improve your home comfort.

We’ve been installing air conditioners and heat pumps in Southwest Virginia since 2011, and we know the heat can become pretty intense during the dog days of summer. Taking some different steps, some on your own, some hiring a professional to help with, can help you save money, and improve the comfort of your home. In this article, we’ll give you some advice about what you can do for your home in a heat wave.

If you are in need of some help with your air conditioning, give Complete Comfort a call at (276) 690-9222, or contact us online. Our cooling experts will come take a look at your home, and help you decide what the best steps are to make your home as comfortable as possible.

DIY Tips To Make Your Home More Comfortable During A Heat Wave

First we’re going to go over some of the things you can do on your own to make your space more comfortable during a heat wave. Some of these are easier than others, but all can be accomplished on your own, and maybe with a little help from a YouTube Video or two.

Change Your Air Filter

The air filter in your home catches all the dust, dirt, and airborne particles that are flowing through your ductwork and HVAC system. If it goes for months without being changed, it can become clogged and start to block the airflow. This prevents your cooling system from working efficiently, and can cause cooling problems.

It’s also going to cause your air conditioning system to work harder to try and achieve the temperature set on the thermostat. If the air is being partially blocked, the system will just run harder and longer, causing your energy bills to rise further than they should.

You can easily change your air filter on your own, and we recommend that you do it every 1-3 months. In the case of a heat wave, replacing the air filter gives you a fresh filter, cleaner air, and better airflow during the time when you need to cool air the most.

If you aren’t sure how to change your air filter, there are videos online that can help, or you can simply ask your service technician to show you how during routine maintenance.

Use Your Blinds To Block Out The Sun

When the sun shines through the windows of your home, it’s going to raise the temperature by a few degrees. The sunlight brings natural heat, and will cause your AC to have to work harder to cool off the space.

We recommend closing the blinds in rooms that you aren’t using. Bedrooms, dining rooms, even living rooms that aren’t being used during the sunny times of the day should have the blinds drawn. This is going to help lower your energy bills slightly, cool your home off, and reduce the workload on your air conditioner.

Don’t Use Heat Producing Appliances During The Day

Try to refrain from using appliances that generate heat like your oven, dishwasher, laundry dryer, etc. during the hottest times of the day. Maybe use the grill outside to cook dinner, or try waiting until the sun goes down to do your laundry. These are minor things, but they can make a difference in the comfort of your home.

Seal Cracks On Windows And Doors

If you have windows and doors that leak air, it’s going to make your space hotter. It’s also going to cause your AC to run harder, and drive up your energy bills. If you are handy, use some sealant to fill in the cracks around your windows. You may also want to buy some weatherstripping and block the space under your door that lets in air.

This could also be something you hire a professional to take care of, but if you are handy you can perform this task on your own. You may want to hire a company to perform a home energy audit to see where your home can improve on using energy efficiently.

Using Fans

Using fans is simple, but something people ignore in lue of turning up the AC. Using a ceiling fan, or a regular portable fan can help disperse cool air and bring the temperature down in your space. You can also add a bowl of ice to the back of your fan and blow cooler air even!

Home Tips During A Heat Wave (Hiring A Professional)

Now that you have a few tasks you can perform on your own, here are some things you may want to hire a professional to help with when dealing with a heat wave.

Perform Annual Air Conditioner Service

Annual AC service is one of the most important steps you can take to keep your home cool and save money in the long run. We recommend you have your air conditioner serviced at least once a year, and having it done before a heat wave would be ideal.

During regular air conditioner maintenance, a technician will inspect the system, make sure everything is working properly, change your filter, and clean and lubricate any components that need it. Just like taking your car for an oil change helps it last longer and work better, the same goes for an air conditioner or heat pump service.

AC service comes with a list of benefits:

Improved cooling
Longer system lifespan
Lower energy bills
Improved indoor air quality
Maintains warranty
Less chance of breakdowns/repairs needed

Look into our preventative maintenance packages to get the best value when it comes to HVAC Service. If you want to schedule service for your HVAC system, give us a call at (276) 690-9222, or contact us right here online to get your cooling system ready for the heat!

Installing New Insulation

When people think of insulation, they usually think about keeping things warm. The truth is, insulation matters in the summer too, and helps keep your home cool. Insulation helps prevent air from the outside from getting into your home, as well as preventing air from your home leaking out. A well insulated home requires less energy to keep comfortable, and is less affected by the outside weather conditions.

If you are REALLY handy, you may be able to install new insulation on your own, but if you are like most of us, it probably makes more sense to hire a professional insulation expert. They can evaluate your home, and know how to insulate your home without making a huge mess.

Installing New Windows And Doors

Installing new windows and doors can be expensive, and a heat wave certainly shouldn’t be the only reason to do this, but if you live in a home with very thin windows, or old construction, it could be something to consider. Windows and doors are some of the most likely spaces for air to leak in your home. If you have leaks all over the house, it’s going to end up costing you a ton in energy bills.

Sealing the house up tight by installing energy efficient windows and doors is an investment in your home. It’s going to help you in the summer, but also in the winter as well. This is usually a costly project, but one that increases the value of your home, lowers your energy costs, and also makes the space more comfortable!

Air Conditioning Services In Southwest Virginia

If you are looking for some help with your air conditioning system and are located in Southwest Virginia, Complete Comfort is here to help. We are located in Chilhowie, but service all of the surrounding areas like Bristol. Glade Spring, Abingdon, and even parts of Tennessee. Give us a call at (276) 690-9222, or contact us online to schedule an AC or heat pump appointment today!

Replacing A Broken AC In Marion, VA

Posted on October 2, 2024June 26, 2026 by Nate Kiser

Replacing A Broken AC In Marion, VA

When a homeowner gives us a call for service on their HVAC system, we know they want to get up and running as soon as possible. The owner of this lovely single family home in Marion, VA, in Spottswood Place, wasn’t getting the AC comfort she wanted, and thought she might have a refrigerant leak of some sort. We sent out one of our best technicians, Alex, to see what the problem was.

A call like this is very common, and something we are used to handling. Luckily we were able to get out and check the system out that week, and make sure this home was cool and comfortable in no time!

Diagnosing AC Issues

Alex noticed that the AC unit would kick on when it was cold, but once it got hot, it would no longer turn on when it needed to, but that using a hard start, they could get the compressor working again. This is the equivalent to the starter motor in your car starting to go, when you sit behind the wheel praying this time, when you turn the key, the thing will start when you need it to.

As they began to talk about solutions, and that it was clear that the compressor would need to be replaced at some point in the future, the homeowner asked for a quote on a new system.

Fix or Replace?

One of the toughest decisions to make on an aging HVAC system is whether it’s time to start considering a new system. As systems reach the end of their lifespan, they start breaking down more frequently and require more repairs. This can get expensive, quickly, especially if you have an older AC system using a refrigerant that is being phased out by the EPA and no longer readily available. Older systems also tend to be much less efficient and start to use more and more energy, escalating your monthly energy bills, too.

At Complete Comfort, we’re also homeowners who have had to make these same decisions ourselves. We know that multiple repairs is expensive, but a new system is even more money. A new system will give you improved energy efficiency and lower energy bills each month. But replacement is a big job that takes at least a day to complete, and it can cost a lot, depending on what kind of system you choose for your home.

We never want to replace a system that can be easily repaired, but we also let every customer know when we begin to see signs that they should start considering replacement in the next year or two, so they can plan accordingly. The only thing worse than having to replace your system is having to replace it in an emergency- during a heat wave or a massive snow storm. No one wants that!

Installing A New Trane System

The Homeowner realized her system was getting to the point it should be replaced, so she asked us to give her a quote on a new system. Nate came out and looked at her system and performed a “load calculation” on her home. This involves calculating the square footage, where you live, accounting for windows, insulation and more to get a sense of how big of a system you might need for your home. You can click here to see a sample calculator.

Nate determined that a 4 ton Air Conditioning system could be added on to the existing furnace, which was still in good shape. We could add a new outdoor pad for the system, connections and everything needed including new refrigerant lines and get this homeowner up and going in no time.

Why Replace Instead Of Repair?

Often as systems age, you can anticipate having to replace your furnace and AC often at the same time. In this case, the old AC system had developed significant issues, but the furnace was still in great shape, so this really helped keep the replacement costs under control.

We were able to replace this system and give the homeowner a more efficient AC system which will help them save money every month on energy bills, which is important with the increasingly hot and humid weather we have here in VA. And when you add a newer, efficient system, you can also take advantage of rebates from the local energy company and tax credits under the Inflation Reduction Act, that can really help making replacing your system more affordable than ever.

If you are concerned about your system’s performance and are considering an upgrade, give us a call at Complete Comfort. We’ll work with you to find a solution that meets your needs and budget, and you can have the comfort you crave, while not breaking the bank. And best of all, your new system will save you money every month by giving you more comfort while using less energy- something every homeowner can appreciate!

When Is The Best Time Of Year For AC Service?

Posted on May 23, 2024June 26, 2026 by Nate Kiser

When Is The Best Time Of Year For AC Service?

Having your air conditioner serviced every year is the best way to get the most out of your cooling system. The question here is, when is the best time of year to have your air conditioner serviced? In our opinion, the best time of year to have your AC serviced is the Spring. Once the weather starts to warm up a bit, it’s time to have your AC serviced.

I’ve been servicing air conditioners all around Chilhowie, Adingdon, Merion, and the surrounding VA towns for years. The common theme I see is the systems that we service yearly are in much better shape than the systems we only see for a repair or replacement. Air conditioning systems are supposed to last for over a decade, and it’s important that you take care of this system, as it has a huge impact on your energy bills and your home comfort.

In this article, we will explain why the Spring is the best time of year to have your AC serviced, and why you should have your air conditioner serviced every year. If you are looking to speak to a professional about AC service, or schedule an appointment, give us a call at (276) 690-9222, or contact us online!

Why Is Spring The Best Time Of Year For AC Service?

Spring is the best time of year for AC service for a few reasons. For starters, it’s before the summer heat kicks in for good. Once it’s very hot out, you are going to want your air conditioner operating and not in need of professional help.

Also, HVAC contractors and technicians aren’t as busy in the Spring. During the Summer, AC systems are breaking down, and the schedule can fill up for an HVAC professional. During the Spring, there is more availability to schedule your air conditioner service at your convenience.

Can You Have Your AC Serviced In The Winter?

No, you can’t have your air conditioner serviced in the winter. A technician needs to be able to run your AC and make sure the cooling system works properly. Now, you can have the system looked at and cleaned up, but without being able to test it out, it’s really not a great time to schedule AC service. We recommend Spring, Summer, or early Fall.

How Often Should You Have Your AC Serviced?

You should have your air conditioner serviced at least once a year. Sometimes if you have an older model you can schedule a service for the beginning of the season, and another at the end, but the truth is one service should do the trick.

A professional service makes sure you are getting the most out of your AC system. Just like any machine, your air conditioner is going to have some normal wear and tear over its years of operation. Just like having your car serviced and having the oil changed, you should do the same for your HVAC system.

Why Should You Have Your AC Serviced?

As we’ve already mentioned a few times, you get the most out of your air conditioner by scheduling a professional service once a year. Here are some of the benefits of annual AC service:

Better Energy Efficiency

When you have your AC serviced, you are making sure that the system is working properly and efficiently. A technician will inspect the system, and clean the components of your AC. They will replace the filter, and make sure that the air conditioner is providing cool air as it is needed.

If you go seasons without AC service, you will notice the system starts to lose energy efficiency. Just like any machine, as the years pass on, the machine will progressively work less efficiently. This is going to result in poor performance, and likely higher energy bills. If your system is serviced and stays efficient, it’s going to help you consume less energy, and lower your cooling bills.

Longer AC Lifespan

Your air conditioner should last for over a decade. We’ve even seen some well maintained systems that last 20 years long. Your air conditioner is a major investment for your home, and one you are going to want to last for years. If you don’t take care of your air conditioner, you could see your system die years prematurely, costing you unnecessary money with an early replacement.

Fewer Breakdowns

If your air conditioner is maintained and healthy, you are going to experience fewer problems and breakdowns. This should give you peace of mind knowing your AC is going to be working once it gets very hot out. It also helps lessen your financial risk. A repair is always going to be more expensive than a service. We recommend spending the money on service rather than risking a higher cost of a repair later.

Improved Cooling

If your air conditioner is serviced and working efficiently, it’s going to keep you cooler and happier at home! Obviously, all the cost savings we mentioned are important, but the main function of your cooling system is to keep you cool. If you have a professional taking care of the system every year, you are going to get the best cooling available!

Scheduling Your Air Conditioning Service

So now you know when the best time of year to have your cooling system serviced is during the Spring. Still, that doesn’t mean you shouldn’t schedule service in the Summer. The real lesson here is to be consistent with yearly maintenance for your air conditioning system. If you start to skip AC service season after season, it’s going to end up costing you comfort and money in the long run. If you are looking for the best cooling services in Chilhowie, VA, we have you covered. Just give us a call at (276) 690-9222, or contact us online!

How To Save Energy With Your Air Conditioning This Summer

Posted on May 9, 2024June 26, 2026 by Nate Kiser

How To Save Energy With Your Air Conditioning This Summer

I remember growing up my dad didn’t want to put the air conditioning on until the last possible second. He hated seeing the energy bills every month during the summer. As an adult, I can totally relate to him. With the HVAC technology we have today, you shouldn’t have to sacrifice your comfort just to save a few bucks. There are some simple and effective ways to save money with your air conditioning this summer.

I have been servicing and repairing air conditioning systems for over 10 years, and I hear from homeowners all the time about their AC costing them more than the past, and there are a few reasons for that. Maybe the air conditioning system is old and losing efficiency. In other cases they haven’t had the system serviced in years.

No matter what the case, there are ways, some simple and cheap, some more complicated and expensive, to lower your energy bills. In this article, I’ll tell you a little more about how you can keep your air conditioning bills under control.

How Do You Know Your AC Is Using Too Much Energy?

It’s natural for an air conditioner to drive your energy bills up. So how can you tell your AC is using too much energy? Clearly, the most obvious way to know if something is up with your system using too much energy is by looking at the energy bill.

For one, your energy bill usually comes with a few pieces of data that show you your usage breakdown compared to yourself last year, as well as your neighbors. You can see how you stack up when it comes to energy use. Sometimes, the previous year is tough to gauge, due to changes in the weather. I prefer to look at my usage compared to those around me.

If your energy bills spike in a strange way you don’t remember in years past, it could also be a sign that your system is overworking itself. This is also the case if your home just never gets cool, but the AC constantly runs. Now there are certain AC systems that are supposed to run constantly, but if the home isn’t getting cool enough, you should call in a professional.

Ways To Save Energy On Your AC

There are ways to save money when it comes to your air conditioning. Some of these are simple things you can do on your own. Others are a bit more expensive and involve hiring professionals.

Scheduling Routine Service

This is a simple step, but likely the most important when it comes to saving money on your air conditioning bills. With a routine AC service, the technician makes sure everything is working properly, and gets ahead of any kind of parts or components that may need to be replaced. This routine maintenance will help your system work efficiently, and lengthen the life of your AC system.

We recommend having your AC system serviced at least once a year, preferably before the summer. This will help keep your system running efficiently, and also keep your warranty in tact!

Changing Your Air Filter

Changing your air filter is an easy step you can perform on your own, and should once every few months. Your air filter catches any particles and debris that pass through your HVAC system. After running the system for a few weeks, the particles will build up and clog the filter.

If your HVAC filter is clogged, it will prevent proper air flow, forcing the air conditioner to work harder to deliver the air. It also makes the air in your home dirtier. We recommend having a few filters on hand so you can change them regularly. This will keep the air flow happening as it should, and your air cleaner and healthier to breathe.

Use A Programmable Or Smart Thermostat

An upgraded thermostat can help you save between 5% and 30% on your energy use. Programmable and smart thermostats are designed to adjust themselves as needed, and save as much energy as possible in the process.

These thermostats can be programmed to keep the home the way you like it during certain hours, and then adjust for when you aren’t home, or when you are sleeping. Installing a smart thermostat will cost you money to install, but should pay for itself in the long run.

Seal The Leaks Around Windows And Doors

If your home is leaking cool air, it’s going to cause your AC to work harder to compensate for the lost air. Air can be lost in the vents, out of windows, and under doors. Installing weather stripping, or using sealant to make sure the leaks are prevented is an easy way to stop energy loss.

We recommend you have a home energy assessment and see where you are losing energy. This is going to help you fix the energy issues, and make the home more comfortable!

Close Your Blinds

Here is a REALLY easy one. Closing your blinds to prevent the sun from entering is a perfect way to keep the place cooler. This goes especially for rooms you aren’t using. Sunlight naturally warms a space, and if your home is warmer, it’s going to take more energy for your AC to keep it cool. We all love some natural light in the house, but limiting it will help you keep the space cooler and the energy bills down!

Add Shade To Your Home

This is one that is a little more complicated. If your home faces the sun, it’s going to warm the home up. Adding trees to your property, or bushes around the house may provide a bit of shade, keeping the space cooler, and adding a nice aesthetic to the outside of your home.

Obviously, this can become a potentially involved and expensive project, and one that isn’t feasible for everyone. But, if you have the space and the means, it may be a nice way to beautify and cool your home at the same time!

Upgrade Your HVAC System

This is likely one of the most expensive, but also effective ways to keep the energy bills down. If you have an air conditioner that is 10+ years old, or has had lots of repairs performed on it, it could be time to replace it. The requirements for minimum SEER, the rating system for how efficient your AC is, has also gone up in recent years. A new energy efficient HVAC system will lower your energy bills, and improve the comfort of your home.

4 Benefits Of Regular AC Service

Posted on March 21, 2024June 26, 2026 by Nate Kiser

Your air conditioning system is one of the most important components of your home. It keeps you cool and comfortable once it gets hot out, as long as it’s working properly. In order to keep your AC running efficiently, regular service is required. There are several benefits of AC service, like extending its lifespan, improving energy efficiency, and better cooling.

I’ve been servicing and repairing AC systems for 8 years, and have seen first hand how important regular maintenance is. The systems that have been maintained once a year are usually running better, using less energy, and lasting years longer. It’s common that when we receive a call to fix an AC system, it hasn’t been serviced on a regular basis.

This article will dive into the benefits of regular AC service, what you can do on your own, and when you should have your air conditioner maintained each year. If you are in need of AC service or would like to talk to an expert about your home cooling, give us a call at (276) 690-9222, or contact us online.

When Should You Have Your Air Conditioner Serviced?

The best time for AC service is in the spring. Now that doesn’t mean you shouldn’t have your AC serviced in the summer, but it’s better to have it taken care of before the extreme heat gets here. HVAC contractors usually have more time in the spring, and tend to get busier once the summer is here. Once the weather is consistently above 50 degrees, we recommend that you schedule a professional AC service.

The Benefits Of Annual AC Service

You have likely heard about service for your HVAC system in the past, but it’s important to know why you should schedule AC service. Just like having your car serviced every so many miles, your air conditioner should be taken care of as well. Most machines require some sort of regular service or maintenance. Here are 4 key reasons to schedule regular AC service:

Improved Cooling

The first reason to have your AC serviced is better cooling! Technicians change the air filters, clean coils, and other components, removing dirt and debris that hinder performance. This not only improves cooling efficiency but also provides a more comfortable living environment during hot weather. They will check to make sure that air is flowing to each vent, and that your thermostat is working properly as well.

Better Energy Efficiency

Regular service for your air conditioner also helps improve energy efficiency. An efficiently running AC unit consumes less energy, which translates to lower electricity bills. During service, technicians check for any issues that may cause the system to work harder than necessary, such as clogged filters or leaking ducts. If your system is not running efficiently, it causes issues with energy consumption, breakdowns, and a shorter lifespan.

Longer System Lifespan

Your AC system should last between 12-15 years with regular service. By identifying and fixing minor issues before they escalate into major problems, you avoid the need for costly repairs or premature replacement. We’ve seen some systems that have to be replaced years too soon, and a big reason was that they didn’t have yearly AC service performed. We’ve also seen some systems that have lasted up to 20 years, all because of how well they were maintained!

Better Indoor Air Quality

A clean, well-serviced AC will provide healthier indoor air quality. Regular service includes cleaning or replacing air filters, which are designed to catch any airborne irritants like dust, dirt, allergens, etc. If you go months without replacing them, they can become clogged, which will prevent airflow, and also pump dirtier air into your home.

How Often Should You Have Your AC Serviced?

We recommended that you have your air conditioning system serviced at least once a year. This annual maintenance ensures that your unit is ready to perform throughout the summer. If your system is older, then you may want to have someone look at it again towards the end of the summer to see how well it has held up. Still, as long as you have your AC serviced once a year, you should be in good shape!

What Can You Do To Maintain Your AC System

In between professional services, there are several things you can do on your own to maintain your AC system:

Regularly Replace or Clean Air Filters: This is a simple task that can significantly impact your unit’s efficiency and your indoor air quality. Buy a few filters to have them around the house. This way you can change them every few months as needed without a professional.
Keep the Area Around the Unit Clear: Clean up around your outdoor unit. Make sure there’s no debris, plants, or other obstructions that could impede airflow.

Expert AC Service In Wytheville, VA

For residents looking for AC service in Wytheville, VA, Complete Comfort has your back. We have been servicing, repairing, and installing air conditioning systems for years, and can help you get the absolute most out of your HVAC system. Give us a call at (276) 690-9222, or contact us online to schedule your AC service!