What Are The Most Common Heat Pump/AC Problems

Posted on August 6, 2026August 6, 2026 by Nate Kiser

What Are The Most Common Heat Pump/AC Problems?

During the hottest months of the summer, we get a lot of calls about an AC or heat pump not working properly. Maybe it’s operating, but the air that’s coming out of the vents isn’t cool. In other cases the system may not be turning on at all. No matter what the case is, we have seen it all, and have the knowledge that will help get your home cooled off again!

We’ve been working with heating and cooling systems since 2011, specializing in service, repairs, and installations. Our team has seen hundreds of systems that aren’t working over the years, and know what it takes to either fix the problem, or know when it’s time for a replacement.

In this article, we are going to explain some of the signs that your system isn’t working properly, what it might mean, and how you can fix it! If you want to speak to an expert or schedule a service, give us a call at (276) 690-9222, or contact us online. Our team of technicians would love to help you out!

No Air Coming Out Of The Vents

One of the most common problems we hear about is air not coming through the vents. If your heat pump or AC is running, but you don’t feel any air coming out of the vents, that’s the sign of a problem. It could be a few things:

A clogged air filter
Improperly designed ductwork
Leaky or faulty ductwork
Broken blower fan

The first recommendation is to check your air filter. Over time, your air filter can become clogged with dirt and airborne particles, restricting airflow, and making the air in your home much less healthy to breathe. You can replace your air filter on your own, and should do so once every 1-3 months.

If your air filter seems to be fine, but the air still isn’t coming through your vents properly, there’s likely a different problem. In this case, we recommend calling a professional to assess the situation. They can look inside of your system and let you know what the issue is.

Frozen Coils

This seems like an odd problem to run into in the middle of the summer heat, but frozen coils are a common problem we see. When your coils freeze, it could mean:

There’s a leak in your coolant
Blocked vents
Clogged air filter
Dirty coils

Just like the last problem (Air not coming out of the vents), we recommend inspecting the air filter first. In some cases, not enough air is getting into the system, which prevents air from passing over the coils. If there’s no air passing over your coils, they get too cold and freeze up.

The next thing to inspect are your vents around the home. If you have blocked vents, it could be backing up the air, and causing the coils to freeze.

Finally, if neither of these is the issue, then it’s time to call in a professional. If you have a refrigerant leak or dirty coils, that’s something your technician should be able to assess, and let you know the best solution. If it’s a dirty coil, they’ll defrost your system and clean the coil, and you should be all set.

But, if there’s a problem with your refrigerant, it may be time to consider a new system depending on its age and what refrigerant you are using. Older systems that use outdated refrigerant, like R-22, may be better off being replaced rather than repaired. Replacing that coolant could be very expensive, and may only be a temporary fix.

Water Leaking From System

During the cooling process, water is produced and drained from your system. If you notice this water is pooling or leaking, there could be an issue with your condensate drain line. This can become clogged with dirt, debris, and sometimes even algae. The clog causes drainage issues, and your system could shut off automatically.

Luckily, this is usually an easier fix, and not something that indicates that there is a problem with your system.

Thermostat Not Working

Your thermostat could be the problem if your cooling system isn’t working properly. There could be an issue with how it’s reading the temperature in the space, or with the signals it’s sending to your cooling unit.

First, check the batteries on your wall unit and make sure that it’s turning on and working. Secondly, check the mode. Make sure no one messed with the thermostat and accidentally changed a setting. If the settings look good, and the power is on, it’s time to call a professional to diagnose the problem.

How To Avoid Breakdowns With Your Cooling System

The best way to avoid issues with your cooling system is to schedule regular maintenance. We recommend that you have your cooling system serviced at least once a year. Professional service for your air conditioner or heat pump will:

Help prolong the lifespan of your cooling system
Improves energy efficiency
Reduces the chance of a breakdown or repair being needed
Improves your cooling
Maintains your warranty
Improves indoor air quality

If you use a heat pump, we recommend having it serviced once before the summer, and once before the fall for heating season. If you have an air conditioner, you only need one service for the summer.

You can check out our maintenance plans here!

There are also some simple things you can do on your own to help maintain your cooling system! Some of these tasks include:

Cleaning the debris out of your outdoor condenser (sticks, leaves, etc.)
Changing your air filter regularly
Making sure vents and ducts aren’t blocked by furniture

If you are looking for help with your air conditioner or heat pump system, give Complete Comfort a call at (276) 690-9222, or contact us online. Our experts are available to service or repair your system.

Heat Pumps VS Traditional Air Conditioners

Posted on June 1, 2026June 26, 2026 by Nate Kiser

Heat Pumps Vs Traditional Air Conditioners

As we approach the summer, it’s the most popular time of year to upgrade your cooling system. In our area of Southwest Virginia, homeowners want to make sure they are cool and comfortable during the summer months, which means installing something efficient and reliable. When it comes to installing a new cooling system, we get this question a lot: What is the difference between an air conditioner and a heat pump?

We have been installing heating and cooling systems since 2011. We are based out of Chilhowie, VA, and have been serving the surrounding towns and cities, from Abingdon and Marion to Bristol, and now we are expanding into Northeastern Tennessee as well. We take pride in recommending the RIGHT HVAC system that is going to fit a home’s needs.

In this article, we are going to go over the difference between traditional air conditioners and heat pumps, giving you some pros and cons of each. If you want to speak to an expert about your home comfort, give us a call at (276) 690-9222, or contact us online to schedule a conversation!

What Are The Key Differences Of An Air Conditioner VS A Heat Pump

For someone who doesn’t know much about HVAC equipment, it may be tough to tell the difference between an air conditioner and a heat pump. They look very similar, and both do the job of keeping the space cool and comfortable. The systems both work similarly when it comes to cooling. They extract heat from the air in the house, and push it outside. They also use a refrigerant and a compressor to create cool air and pump it into the home.

Heat Pumps Provide Heating And Cooling

The biggest difference between the two systems is in the winter. For an air conditioning system, there’s nothing it can do to provide heating, and is idle during the winter months. You’ll need a furnace, boiler, or baseboard heating in order to keep the space warm.

For a heat pump, the process is reversed during the winter, and the system is able to provide heating for your home. The heat pump draws heat from the air outside and pumps it into the home, while using the compressor and heat transfer process to create whatever heat is needed. This means you only need one system to keep your space comfortable all year long.

With a heat pump, there is no need to install a separate heating system, which gives homeowners more space, and more convenience. It’s much easier to maintain one system, and it’s also simpler.

Types Of Cooling Systems

There are a few different types of cooling systems:

Traditional AC systems – Cooling only, use ductwork,
Heat Pumps – Cooling and heating, use ductwork
Ductless Mini Splits – Cooling and heating, no ductwork needed

Ductless mini splits are a different kind of heat pump. These work by using a compressor outside that hooks up to different head units or splits independently. Each one of these operates independently, meaning you can have different units set at different temperatures. This allows you to save energy, and provide more customized comfort in different spaces around the home.

These systems don’t need ductwork, and are perfect as a supplement to a current system that may need a little help. They are also great for additions to a home like a garage, sunroom, or an attic. Any space that wasn’t thought of when the original HVAC system was installed. These are also great for older, or historical homes with no room for ductwork.

Pros and Cons Of Heat Pumps VS AC Systems

There aren’t tons of differences between the two systems, and each of them have their own benefits and drawbacks. Here are a couple pros and cons that could help steer you in the right directions when it comes to your home comfort:

Pros Of An Air Conditioner:

Lower initial investment cost compared to a heat pump
Can provide energy efficient cooling
Can treat the whole home

Cons Of An Air Conditioner:

Can only provide cooling
Treats the whole home (even spaces you aren’t using)
Need ductwork

Pros Of A Heat Pump/Ductless Mini Splits:

Can provide both heating and cooling
Energy efficient comfort
Can provide zoned comfort (lower energy bills and better comfort)
Can use ducts or no ducts

Cons Of A Heat Pump/Ductless Mini Splits:

Higher initial cost of installation

What Should You Install In Your Home?

In our area of the country, we recommend you install a heat pump in your home. Air conditioners are great, and if you recently installed a new furnace, maybe an air conditioner is the better option for cost purposes. In most cases though, heat pumps are the way to go.

In our corner of Virginia and Tennessee, we see hot summers and cold winters. That means needing year round heating and cooling. This is why we normally recommend a heat pump as opposed to other HVAC systems.

If you want to talk to an expert about a heat pump or air conditioning system for your home, give us a call at (276) 690-9222, or contact us online!

Getting Your Home Ready For Summer – 4 Tips

Posted on May 21, 2026June 26, 2026 by Nate Kiser

Getting Your Home Ready For Summer – 4 Tips

Memorial Day is usually considered the unofficial start of summer, which means the hot weather is going to be here soon! We want to make sure your home is ready for the warm weather, so we have put together a list of tips to help you get your home ready for the summer.

We’ve been providing heating and cooling services for homes and businesses in Southwest Virginia since 2011. Between providing regular maintenance and installing new systems to upgrade comfort, we have you covered. Our experts can help you repair an old system, or let you know when it’s time to be replaced.

No matter what your comfort needs are, Complete Comfort has you covered. Just give us a call at (276) 690-9222, or contact us online. Our experts will help you with any questions you may have, and can make sure your home is ready for the heat. In this article, we’ll give you a few tips about the best way to prepare your home for summer!

Home Tips For The Summer Heat

With the summer right around the corner, now is the time to get your home ready for the next season. Here are some tasks you can take care of on your own, and a few you may want to hire a professional to help with.

Schedule Service For Your Cooling System (AC Or Heat Pump)

Having your cooling system serviced is the most important thing you can do to ensure your home is cool and comfortable during the summer heat. Just like having the oil changed in your car, when you have your air conditioner or heat pump serviced, you are making sure the system runs smoothly and efficiently.

Some of the benefits of having your air conditioner or heat pump serviced are:

System runs more efficiently
Lower energy consumption and lower energy bills
Lengthens system lifespan
Improves indoor air quality
Prevents breakdowns and repairs needed
Keeps warranty valid
Better home comfort

There are a bunch of different reasons to have your cooling system serviced, and overall, it’s going to make your home more comfortable while saving you money. This is something that you need to hire a professional for, so we recommend doing it before the summer, that way you have an easier time scheduling, and also enjoy the benefits of your service all summer long!

Change Your Air Filter

You should change the air filter in your HVAC system once every three months. If you have a home with pets or people with allergies and respiratory issues, you may want to change it more frequently. Your air filter catches small airborne particles like allergens, dust, mold spores, and more. Once the filter gets full, it can prevent airflow, and hurt the indoor air quality in your home.

Changing the air filter is something you can do on your own! We recommend having a few filters on hand that you can easily change at your convenience. If you aren’t sure how to change your filter, you can consult your product manual, ask your HVAC technician during a routine service, or check out a video on Youtube.

Seal Leaks In Your Home (Windows, Doors, Attics, Etc.)

Preventing the cool air from leaking out of your home, and keeping the hot air from seeping in, is a great way to improve comfort and save money. Little cracks around windows and doors are spots that are easy to seal up, but are often culprits for letting air escape your home. A bit of caulking or weather stripping can end up saving you money on energy bills, and making the space more comfortable!

If you want to take an extra step, have a professional take a look at your attic, roofing, and insulation. Having your home well sealed up can help you save money year round on cooling and heating. If you are handy, you can take care of some of this yourself, but if you need a professional, there are plenty of options that can help you get your home sealed up and improve your efficiency and comfort.

Put Out Patio Furniture And Check Propane

This is a fun task to take care of! Get your patio furniture out of storage and set up for the summer. Check your grill out and make sure the propane tank is full. You’d rather have this all set up now than having to do it once it’s hot out and you are ready to relax! You may also want to replace some items and improve upon your setup. Doing it now gives you some time before the summer is actually here!

Need Help With Your Home Comfort?

Do you need some help with your home comfort before the summer? If so, give us a call at (276) 690-9222! We can help you out with a routine service, or set you up with a quote for a new energy efficient cooling system. We’ve been keeping homes and businesses comfortable in Southwest Virginia, Smyth County and Wytheville since 2011, and will be doing so for years to come! No matter what your home comfort needs are, we can help.

Remember, at Complete Comfort, We Care!

When Should You Replace Your AC?

Posted on March 30, 2026June 26, 2026 by Nate Kiser

When Should You Replace Your AC?

Spring has arrived, and that means getting your home ready for the warm weather. This includes getting your air conditioner ready for the summer heat. That can mean scheduling routine maintenance, or replacing the air conditioner with a new, upgraded system. In this article, we’re going to talk about why you may want to replace your AC, and the best time to do it.

At Complete Comfort, we’ve been helping homeowners in Chilhowie and the surrounding areas since 2011 with air conditioning installation, repair, and maintenance. We know the signs that indicate it’s time for an upgrade, and in this article, we’ll walk you through exactly when replacing your AC makes the most sense.

If you’re unsure about your current system, give us a call at (276) 690-9222 or contact us online. Our experts are happy to help you evaluate your options!

Before The Heat (Spring/Early Summer)

The best time to replace your AC is during the Spring, before the summer heat hits. Spring and early summer give you a major advantage when planning an upgrade for a few reasons.

Here’s why timing matters:

Avoid emergency breakdowns during the hottest days of the year
More flexible scheduling before the busy season
More rebates and savings opportunities are available
Start saving on energy bills from the beginning of the summer

Waiting until your system fails in the middle of June or July can leave you stuck without cooling when you need it most. Planning ahead ensures that your home is prepared with a new system when the heat arrives.

If Your Old AC Is Costing You Too Much To Run

As air conditioners age, they become less efficient. That means your system has to work harder, and use more energy, to keep your home cool and comfortable. This is the same for any machine, and the best way to stave off this aging process is to schedule routine maintenance. Even with your yearly maintenance, there will come a time when the system is just too old and needs to be replaced.

Here are the signs your AC is costing too much to operate:

Rising energy bills without increased usage
Frequent repairs adding up year after year
Longer run times to reach the same temperature
Outdated SEER ratings compared to modern systems
Your AC uses old refrigerant (R-22)
Your neighbor’s energy bills are lower than yours

If you’ve noticed these issues, your AC may be draining your wallet. In many cases, replacing your system can actually save you money in the long run.

Lots of energy companies offer you insight into your energy consumption. Take a look at your usage compared to your energy efficient neighbors. If your usage is much higher, it’s a sign that you are wasting energy, and wasting money.

For a deeper dive into how your AC impacts your costs, check out this article:

If Your AC Isn’t Keeping Your Home Cool

One of the most obvious signs that it’s time to replace your air conditioner is when it’s not cooling your home anymore. Now, there could be issues other than your AC, such as a clogged air filter, leaking ductwork, or poor insulation. If the AC isn’t cooling your home properly, we recommend calling in a professional to take a look.

A professional HVAC technician will inspect your system, and let you know what the problem is. Some of the most common performance issues include:

Uneven temperatures from room to room
Warm air coming from vents
Constant running without reaching the set temperature
High indoor humidity levels

Once again, it’s tough to say if it’s a problem with the AC, or something else. You could simply need a service, or maybe a new system all together. Either way, a professional will be able to diagnose the problem and offer you a proper solution!

You can learn more about the warning signs in this article:

While There Are Rebates And Incentives Available

Timing your AC replacement around rebates and incentives can significantly reduce your upfront cost. For most high efficiency HVAC systems, there are rebates and financial incentives available that can knock more than just a few bucks off the new system.

Depending on the system you choose, you may qualify for local utility rebates, or manufacturer rebates. These programs were designed to encourage homeowners to install more energy efficient appliances that will reduce our environmental impact.

These programs can change or expire, so taking advantage of them while they’re available is key. These programs are typically available in the offseason, like Spring or Fall, when these companies aren’t as busy. During the heat of the summer or dead of winter, it’s less likely that you’ll be able to find discounts on equipment.

At Complete Comfort, we stay up to date on all available rebates and can help you find the best options for your home.

Replacing Your AC Can Help Improve Comfort And Save Money

Replacing your air conditioner isn’t just about fixing a problem—it’s about upgrading your entire home comfort experience. Lots of people see installing a new AC system as a cost, but truthfully, it’s likely to save on energy costs in the long run, while making your home and family more comfortable.

With a new AC system, you can expect:

Lower energy bills thanks to improved efficiency
More consistent cooling throughout your home
Better indoor air quality and humidity control
Quieter operation
Fewer breakdowns and repair costs

If your current system is showing signs of age, struggling to perform, or costing you too much to run, it may be time to consider a replacement.

At Complete Comfort, we specialize in helping homeowners in Chilhowie and Southwest Virginia choose the right cooling system for their needs. From system selection to installation, our team is here to make the process easy and stress-free.

Call us today at (276) 690-9222 or contact us online to schedule an estimate.

How Long Does A Heating System Last?

Posted on February 3, 2026June 26, 2026 by Nate Kiser

How Long Does A Heating System Last?

Heating systems are the heart of a home in the wintertime. They keep your space warm and comfortable when the weather outside is frigid, making your space cozy and feeling like home. Heating systems are a large investment that lasts for years, but you may wonder exactly how long a heating system lasts. In this article, we’ll go over a few different heating systems, how long they last for, and what you can do to get the most out of your heating system.

We have been installing heating systems all around Southwest Virginia since 2011. We know how brutal the winters in our area can be, and how necessary it is to have a heating system you can depend on.

If you need some help with heating maintenance, repair, or replacement, we can help you out! Give the experts here at Complete Comfort a call at (276) 690-9222, or contact us online. We’d be happy to help you out!

How Many Years Does A Heating System Last?

Most heating systems last between 10 and 20 years. Heating systems last for a varying amount of time depending on a few factors. We’re going to go over these different variables and what you can expect for your heating system. For this example, we’re going to focus on our area of the country, in Southwest Virginia and Northeastern Tennessee.

10 to 20 years is a big range, and there are a lot of reasons your system could get towards 20 years, and even beyond that.

What Kind Of Heating System Do You Use?

The first factor is what kind of heating system you are using.

Heat Pumps: 10-15 years

Gas Furnace: 15-20 years

Oil Furnace: 15-25 years

Electric Furnace: 15-25 years

Boiler: 15-30 years

Each of these systems varies in how many years it will last. Heat pumps are towards the lower end because they are used all year long and experience more wear and tear. They provide air conditioning in the hot months as well.

Almost all other heating systems can last up to 20+ years with proper maintenance and care.

What Kind Of Climate Do You Live In?

If you live in an extremely cold climate, your heating system isn’t going to last as long as it would if you lived in a milder climate. This is because you’ll have to use it more often, and the system will work harder in colder weather.

For our area of Virginia and Tennessee, we see pretty average winters. We see cold weather in the winter and fall, but we’re not in extreme cold like areas of the northern USA and Canada.

How Often Do You Have Your Heating System Serviced?

How often you have your heating system serviced is the most important factor when it comes to how long your heating system will last. We recommend that you have your heating system serviced at least once a year, preferably before winter. If you use a heat pump all year round, you should have it serviced twice, once before summer and once before winter.

When you have your heating system serviced by a professional, they are going to inspect it, clean it, and make sure it is running smoothly. They look over the electrical components, burners, exhaust system, vents, ductwork, and thermostat. This regular checkup and cleaning will help you avoid breakdowns and major issues.

This is the same as getting the oil changed in your car, or going to the doctor for a regular checkup. It helps keep your system healthy and running efficiently.

This regular service will also help you save money in the long run. Efficient operation means less energy used to run the system, and less money spent on energy bills.

Replacing Your Heating System

If you see that your heating system is 10+ years old, it’s getting to be towards the back end of its life in lots of cases. If you start experiencing issues with an older heating system, you should weigh the pros and cons of repairing versus replacing.

If you decide to replace your heating system, make sure you are choosing the RIGHT one that fits your home and your needs. It’s a system that is going to be in your home for the next decade or two. You want to make sure that the system is keeping your home comfortable, and not costing you too much in energy bills. Consider efficiency when making your decision.

Also factor in the kind of energy you want to use. Lots of homeowners are switching to heat pumps because of their low operating costs, and ability to provide both heating and cooling. If you go with a furnace, you’ll also need an air conditioner to stay comfortable in the summer.

Give Complete Comfort a call at (276) 690-9222, or contact us online if you are interested in making the upgrade to a new, energy-efficient heating system!

Tips To Staying Warm At Home During The Polar Vortex

Posted on December 12, 2025June 26, 2026 by Nate Kiser

Tips For Staying Warm At Home During The Polar Vortex

For homeowners in Southwest Virginia, the winters can be brutal. Right now, we are experiencing some VERY cold weather due to the Polar Vortex, bringing temperatures in our area down below ten degrees at times. When you get out of the freezing temperatures or snowy weather, you want to come home to a warm, cozy space. Not only is it important to be comfortable at home, but it’s also crucial to consider energy efficiency.

Complete Comfort has been keeping homes and businesses comfortable for over a decade. From heating and cooling to installing generators for backup power, we want to make sure everyone in our community is taken care of. We operate all over Southwest Virginia in neighborhoods like Bristol, Abingdon, Meadowview, and Marion. We know not every home is the same, and each have their own specific comfort needs.

In this article, we are going to go over some ways you can make your home more comfortable during the polar vortex, and more energy efficient this winter. The last thing you want to do is spend more money than you should on heating your home. Instead of worrying about the heating bills, these steps should help you keep energy costs down, and make your home a more comfortable, environmentally friendly place to live!

If you want to speak to an expert today about your home comfort, give us a call at (276) 690-9222, or contact us online. We’d be happy to help you keep your space warm and cozy during the cold weather.

Tips To Staying Warm And Saving Energy

During a cold spell like a polar vortex, you are going to want to make sure your home is ready for these frigid temperatures. Here are some tips that will help you keep your home comfortable, and also stay energy efficient.

Ensure Your Vents Aren’t Blocked

Make sure all the vents in your home are clear and not blocked by furniture, curtains, or laundry. It’s easy to overlook a vent and maybe move a couch or a desk in front of it when rearranging furniture. If your vents are blocked, it could stop the flow of the air, and prevent the space from staying warm. It can also back up air into your heating system and stop it from working properly.

Turn Your Fans To Clockwise

Turning your fans to clockwise and running them at a low speed will create an updraft, and push warm air that builds up by the ceiling down into the living space. Make sure the fan isn’t running too fast, or it will create too much of a draft and make the space cold.

Seal Any Drafts And Leaks Around The Home

Make sure your home isn’t leaking air by sealing cracks around windows and doors. You can use weatherstripping, caulk, and door draft blockers that won’t cost a lot of money, but could make a big difference when it comes to your home comfort and energy bills. Check around the house and make sure your windows are closed tight, and don’t have any spaces that could be leaking air. Feel under doorways to see if there’s a draft from outside.

It also helps to keep curtains drawn and add another layer of “insulation” that prevents the windows from making your space cooler. Windows, even when sealed and shut, can still be sources of energy loss.

Bonus Tip: If you have old windows, they could be thin and may be a major source of energy loss. If you were thinking of improving your home, upgrading to energy efficient windows and doors could end up saving you in energy costs in the long run.

Check On Insulation

Your insulation is generally in your walls and attic, and it keeps your space protected from the outside elements. Just like sealing windows and doors prevents warm air from leaking out of your home, insulation will keep your home protected from the weather outside.

If a home has poor or failing insulation, it could mean spaces around your home are going to suffer. These spaces are going to get cold easily, and make your heating system work harder. If you think you need some help with your insulation, call a professional to add or improve the insulation in your home.

Wearing Slippers, Robes, And Using Blankets

This is basic, but wearing warm clothes, slippers, and having blankets spread around the house are going to make you more comfortable. It’s going to help you stay warm without having to turn up the heat too much. Not only is this cozy, but it saves you money from running up your heating bill.

Schedule Routine Heating Service

You should have your heating system serviced at least once a year. Whether you have a furnace, a boiler, or a heat pump, routine maintenance is the best thing you can do to get the most out of your system.

During routine maintenance, an HVAC technician will perform a series of tasks that provide your system with a few benefits.

Improved energy efficiency
Cleaner indoor air
Improved heating
Lower energy bills
Longer system lifespan
Fewer breakdowns
Ensures safe operation
Maintains warranty

There are lots of different reasons you should have your heating system serviced, but the bottom line is that it’s going to improve your comfort, save money in a few ways, and ensure the system is running safely.

Whether there is a polar vortex or not, having your heating system serviced at least once a year is the best thing you can do for your HVAC unit.

Contact Us About Your Heating

If you are having any trouble with the heating system in your home, call us today at (276) 690-9222, or contact us online. Whether you are in need of a service for your heating system, a repair, or an upgrade, we can help. Our experts have helped families all over Southwest Virginia, and would be happy to help you as well!

Is Your Old Air Conditioner Saving Or Costing You Money?

Posted on July 24, 2025June 26, 2026 by Nate Kiser

Is Your Old Air Conditioner Saving Or Costing You Money?

Replacing an air conditioner is a big investment, and one that you shouldn’t have to worry about very often. In lots of cases, a homeowner thinks they are saving money when they decide to put off an air conditioner installation. Is that actually true though?

I’ve been replacing air conditioners and heat pumps around Southwest Virginia for 15 years now, and I’ve seen systems in all sorts of different conditions. In some cases, the system is well-maintained and running efficiently. In lots of other instances, we are going to replace an old HVAC system that doesn’t work well, and runs the energy bills through the roof.

In this article, I’ll discuss the cost-effectiveness of an old cooling system versus a new one. If you want to speak to someone about a new cooling system for your home, whether that be an air conditioner or a heat pump, give Complete Comfort a call at (276) 690-9222, or reach out to us online.

How Your Old AC May Be Costing You Money

If you have an old air conditioner, it may be costing you more money than you realize. Your AC should last anywhere between 10-20 years, depending on how well you take care of it. Once it gets above 10 years, you may start to see some problems with your cooling system.

There are a few obvious ways it may be costing you money, and there are also some more subtle ways you may not realize. Here are a few ways your old AC is costing you more money than it should:

High Energy Bills

If your old HVAC system is inefficient, it could be running your energy bills up higher than it should. You may think you are saving money because you are putting off the cost of a new HVAC system, but in reality, you are simply delaying the inevitable, while paying more in energy costs in the meantime.

Older HVAC systems are less energy efficient than newer ones. Also, over the years, the efficiency of the system has likely decreased, and it costs more now to run than ever before. It may not always be obvious if the costs have slowly risen over time. We recommend inspecting your energy bill, and also comparing it to your energy-efficient neighbors. Most energy companies will allow you to look at a comparison to your old energy costs, as well as your neighbors. If you see that your costs are higher than they should be, it may be costing you hundreds, or even thousands of dollars in the long run.

Repairs Needed

If your AC system is older, it may run into breakdowns and repairs being needed. Some of these are cheap and easy, but others can become costly. If you find that your system has needed more than 1 repair in the past 2 years, you may want to start considering a new HVAC system. If you had a car thaat broke down over and over, you wouldn’t want to keep pouring money into it. The same applies to your HVAC system. Instead of putting a band aid on a failing system replacing it will likely end up saving you money in the long run.

Lower SEER Ratings

If you have an older AC, it could have a lower SEER Rating. This means a lower efficiency rating. As of January 2023, SEER rating requirements were updated, meaning that new AC systems had to be built with more energy-efficient ratings. This also means that older systems are likely less efficient.

New AC systems with better SEER ratings are going to lower your energy bills, and likely improve your home comfort as well.

How Replacing Your AC May Save You Money

When you install a new heat pump or air conditioner, it’s going to improve the comfort of your home, and it’s also likely going to help you save money in the long run.

Energy Savings

With a brand new HVAC system, it’s likely to be far more energy efficient than your old system. With this new energy-efficient unit comes energy savings. You should see your utility bills go down, saving you money over the lifespan of your new system.

No Repairs Needed

With a new HVAC system, fewer repairs are going to be needed. If you used to have an older system, it may break down or require some replacement parts. No longer is this a concern, at least for the first few years. With regular maintenance, you should have a smoothly running AC system for years to come.

The Best Way To Make Your System Run Efficiently

The best way to get the most out of your cooling system is to schedule routine maintenance. This is going to help your system maintain energy efficiency and avoid costly breakdowns and repairs. When you schedule AC service, it comes along with a list of benefits:

Improved energy efficiency
Lower energy bills
Longer system lifespan
Better indoor air quality
Better cooling

We recommend you have your cooling system serviced at least once a year. Call us at (276) 690-9222, or contact us online to schedule your AC service!

Using Rebates and Tax Credits To Save Money

Lots of newer, energy-efficient HVAC systems qualify for rebates or tax credits that will help you save money on your new HVAC installation. These are put in place by government programs, HVAC manufacturers, and utility companies. They are aimed at reducing the initial cost of an HVAC system, and reducing the amount of energy we consume. These rebates and tax credits often aim to make our society greener and more eco-friendly, while also helping residents with their costs and comfort!

Installing A New Cooling System In Southwest Virginia

If you think your old air conditioning system is costing you money after reading this article, give us a call at (276) 690-9222, or contact us online. One of our comfort specialists will be able to inspect your HVAC system, and let you know how it’s running. They can help you either with routine service, or give you a free estimate for a new HVAC system. No matter what your cooling system needs, we have you covered! At Complete Comfort, we care!

AC Tips During A Heat Wave

Posted on June 26, 2025June 26, 2026 by Nate Kiser

AC Tips During A Heat Wave

We have been experiencing some extremely hot days here in Southwest Virginia, and we know your air conditioning system has been working hard. It’s easy to flip on the AC and turn it up, but it’s important to take any additional steps possible to ease the job on your cooling system, and also help improve your home comfort.

We’ve been installing air conditioners and heat pumps in Southwest Virginia since 2011, and we know the heat can become pretty intense during the dog days of summer. Taking some different steps, some on your own, some hiring a professional to help with, can help you save money, and improve the comfort of your home. In this article, we’ll give you some advice about what you can do for your home in a heat wave.

If you are in need of some help with your air conditioning, give Complete Comfort a call at (276) 690-9222, or contact us online. Our cooling experts will come take a look at your home, and help you decide what the best steps are to make your home as comfortable as possible.

DIY Tips To Make Your Home More Comfortable During A Heat Wave

First we’re going to go over some of the things you can do on your own to make your space more comfortable during a heat wave. Some of these are easier than others, but all can be accomplished on your own, and maybe with a little help from a YouTube Video or two.

Change Your Air Filter

The air filter in your home catches all the dust, dirt, and airborne particles that are flowing through your ductwork and HVAC system. If it goes for months without being changed, it can become clogged and start to block the airflow. This prevents your cooling system from working efficiently, and can cause cooling problems.

It’s also going to cause your air conditioning system to work harder to try and achieve the temperature set on the thermostat. If the air is being partially blocked, the system will just run harder and longer, causing your energy bills to rise further than they should.

You can easily change your air filter on your own, and we recommend that you do it every 1-3 months. In the case of a heat wave, replacing the air filter gives you a fresh filter, cleaner air, and better airflow during the time when you need to cool air the most.

If you aren’t sure how to change your air filter, there are videos online that can help, or you can simply ask your service technician to show you how during routine maintenance.

Use Your Blinds To Block Out The Sun

When the sun shines through the windows of your home, it’s going to raise the temperature by a few degrees. The sunlight brings natural heat, and will cause your AC to have to work harder to cool off the space.

We recommend closing the blinds in rooms that you aren’t using. Bedrooms, dining rooms, even living rooms that aren’t being used during the sunny times of the day should have the blinds drawn. This is going to help lower your energy bills slightly, cool your home off, and reduce the workload on your air conditioner.

Don’t Use Heat Producing Appliances During The Day

Try to refrain from using appliances that generate heat like your oven, dishwasher, laundry dryer, etc. during the hottest times of the day. Maybe use the grill outside to cook dinner, or try waiting until the sun goes down to do your laundry. These are minor things, but they can make a difference in the comfort of your home.

Seal Cracks On Windows And Doors

If you have windows and doors that leak air, it’s going to make your space hotter. It’s also going to cause your AC to run harder, and drive up your energy bills. If you are handy, use some sealant to fill in the cracks around your windows. You may also want to buy some weatherstripping and block the space under your door that lets in air.

This could also be something you hire a professional to take care of, but if you are handy you can perform this task on your own. You may want to hire a company to perform a home energy audit to see where your home can improve on using energy efficiently.

Using Fans

Using fans is simple, but something people ignore in lue of turning up the AC. Using a ceiling fan, or a regular portable fan can help disperse cool air and bring the temperature down in your space. You can also add a bowl of ice to the back of your fan and blow cooler air even!

Home Tips During A Heat Wave (Hiring A Professional)

Now that you have a few tasks you can perform on your own, here are some things you may want to hire a professional to help with when dealing with a heat wave.

Perform Annual Air Conditioner Service

Annual AC service is one of the most important steps you can take to keep your home cool and save money in the long run. We recommend you have your air conditioner serviced at least once a year, and having it done before a heat wave would be ideal.

During regular air conditioner maintenance, a technician will inspect the system, make sure everything is working properly, change your filter, and clean and lubricate any components that need it. Just like taking your car for an oil change helps it last longer and work better, the same goes for an air conditioner or heat pump service.

AC service comes with a list of benefits:

Improved cooling
Longer system lifespan
Lower energy bills
Improved indoor air quality
Maintains warranty
Less chance of breakdowns/repairs needed

Look into our preventative maintenance packages to get the best value when it comes to HVAC Service. If you want to schedule service for your HVAC system, give us a call at (276) 690-9222, or contact us right here online to get your cooling system ready for the heat!

Installing New Insulation

When people think of insulation, they usually think about keeping things warm. The truth is, insulation matters in the summer too, and helps keep your home cool. Insulation helps prevent air from the outside from getting into your home, as well as preventing air from your home leaking out. A well insulated home requires less energy to keep comfortable, and is less affected by the outside weather conditions.

If you are REALLY handy, you may be able to install new insulation on your own, but if you are like most of us, it probably makes more sense to hire a professional insulation expert. They can evaluate your home, and know how to insulate your home without making a huge mess.

Installing New Windows And Doors

Installing new windows and doors can be expensive, and a heat wave certainly shouldn’t be the only reason to do this, but if you live in a home with very thin windows, or old construction, it could be something to consider. Windows and doors are some of the most likely spaces for air to leak in your home. If you have leaks all over the house, it’s going to end up costing you a ton in energy bills.

Sealing the house up tight by installing energy efficient windows and doors is an investment in your home. It’s going to help you in the summer, but also in the winter as well. This is usually a costly project, but one that increases the value of your home, lowers your energy costs, and also makes the space more comfortable!

Air Conditioning Services In Southwest Virginia

If you are looking for some help with your air conditioning system and are located in Southwest Virginia, Complete Comfort is here to help. We are located in Chilhowie, but service all of the surrounding areas like Bristol. Glade Spring, Abingdon, and even parts of Tennessee. Give us a call at (276) 690-9222, or contact us online to schedule an AC or heat pump appointment today!

Installing A Generator In A Marion, VA Ranch Home

Posted on March 20, 2025June 26, 2026 by Nate Kiser

Installing A Generator In A Marion, VA Ranch Home

In Marion and other parts of our service area, we’re no strangers to power outages, especially after big storms. The problem faced by many people these days is that we rely more and more on electricity- not just for convenience, lighting, refrigeration, and more, but often for medical reasons as well. For example, a close friend recently was found to have severe sleep apnea that was causing heart irregularities, so relying on a CPAP machine every night was critical to avoid more serious heart problems and avoid having a stroke.

But what happens, if, in the middle of the night, the power goes out? That CPAP machine won’t work, and it will either keep the person up at night until the power is restored, or worse, it could cause them to slip into “Afib” and make them have to go to the hospital- and no one wants that.

The homeowners of this ranch home in Marion had a similar situation, with a member of the family needing to rely on an electric powered medical device. That meant that the power outages we have around here are no longer just a pain, but it could actually be life threatening, so they gave us a call here at Complete Comfort after getting recommendations from friends, about getting a Generac Home Generator.

Problem: Homeowners in this Marion VA ranch wanted a generator to make sure medical equipment worked, even when there is a power outage.

Solution: Generac home generator will make sure the homeowners have power even when it’s out for the whole neighborhood, automatically, day or night.

Why Get A Generator?

Generac home generators are designed to use propane or natural gas to generate electricity for your home when your main power goes out. Unlike portable generators, these systems kick on automatically when they detect a power outage, and often times you won’t even notice when the generator kicks on.

Portable generators often run on gasoline and require priming, setup and someone to keep an eye on them to refuel when they are operating. Portable generators are often loud, and have to be set up outdoors, being careful not to let the toxic fumes from diesel or other fuel into your home. Most portable generators are also limited in the amount of electricity they can generate for your home, and you have to choose very carefully what systems you want to keep running. (Most people choose their Fridge and freezer, since losing all your food gets to be really expensive).

Choosing A Generac Generator

The Generac Generator is designed to kick on automatically, meaning you won’t miss a beat when the power goes down- the system kicks on, and it can even send a message to your smart phone about when it kicks on, if you aren’t home.

Generac generators come in various sizes, and they can be configured to ensure you have power to key aspects of your home during a power outage. Many people choose to put their refrigerator, freezers, and HVAC systems on the generator, and many also choose a system that can ensure water pumps and other key home outlets or systems can keep running. For this home, we knew we needed a system that was big enough to power those key home systems and ensure the key outlet for the medical equipment was also powered continuously.

The expert team here at Complete Comfort were able to install the new generator in a day, and now the homeowners will never have to worry about a power outage ever again. That means being able to sleep peacefully all night, even when there’s a storm- never having to worry that the medical devices won’t work if the power goes out. This also means they will no longer worry about food going bad either, so even in an extended power outage, the homeowners can keep business as usual, while the neighbors are forced to try to save, and then replace- whatever they can.

If you’re tired of dealing with power outages from an increasingly fragile power grid, and want to make sure your family isn’t at risk in event of a storm, give us a call here at Complete Comfort. We’ll be happy to discuss options with you and find the perfect sized generator for your needs, to make sure the next storm doesn’t leave you in the lurch.

Trane Heat Pump Installation In Glade Spring, VA

Posted on March 3, 2025June 26, 2026 by Nate Kiser

Trane Heat Pump Installation In Glade Spring, VA

At Complete Comfort, many of our team have lived in this community for our whole lives. That means we’re friends and neighbors, and take the responsibility that goes with that seriously. So when one of the owner’s former teachers called and became a customer, we were pretty excited! After all, no one is perfect in school, and if your teacher trusts you with their home and HVAC system, it’s like bringing home a gold star on your report card all over again.

The homeowner has a ranch home in Glade Spring, and we had been providing maintenance on her HVAC system regularly. The old system was starting to show its age, and the homeowner was also noticing higher energy bills- often a sign that the system is starting to cycle frequently and having a harder time keeping up with the demands. We started to discuss the possibility of replacement, and what that would involve.

Problem: Old HVAC system in this ranch home in Glade Spring wasn’t performing well and was expensive to run.

Solution: A new Trane XV variable speed heat pump system will help ensure the whole home is comfortable, Winter and Summer, while spending less on energy!

Planned Heat Pump Replacement

Most people take their HVAC system for granted until it doesn’t operate. It sits there quietly doing its job, day in and day out, until something goes wrong, and then it can be a real problem. And just like people, systems tend to develop problems when they are under stress- when we have a patch of really hot or really cold weather- this can send aging systems into overdrive and they can break down.

Many people end up replacing their HVAC system during an emergency- when the system has completely failed, often during extreme weather- and this is stressful for the homeowner and for your HVAC services provider. During extreme events, lots of systems struggle, and our team ends up working overtime, which adds costs. In addition, that also means that getting a new system quickly depends on what’s available, and you may have fewer choices, or end up spending more than you might want to.

Here at Complete Comfort, we work with our customers to try to replace systems ahead of total failure, that way you have a wider choice of system available, and you won’t have to pay a premium for after-hours or overtime services. Because we were already helping these homeowners maintain their system, we were able to make a plan to get them the best system for their home and replace it before they were left sweating it out- literally- on the hottest day of the summer.

Why Did They Choose A Heat Pump?

Our team recommended a Trave XV variable speed heat pump system for the home. Heat pumps are a great choice in Glade Springs, because they will use the heat present in the surrounding air to help heat your home, and the system has a high SEER rating. With a variable speed motor, the system only uses the energy it needs to to keep your home perfectly comfortable, Winter or summer, kind of like a cruise control setting on your car. That high efficiency means you’ll pay less every month on your energy bills, and these systems even qualify for energy-efficient rebates from the electric company.

Reviews online rave about how quiet the system is, and that it delivers great comfort, even on the coldest days, and we knew from experience this system and its outstanding warranty would give our Homeowner the reliable comfort they wanted for many years to come.

We also added the Trane ComfortLink II thermostat, which can automatically configure and calibrate your system for optimum performance. The thermostat can be controlled from your phone or computer, allowing you to adjust the temperature at home even when you are away- no more wondering whether you forgot to adjust the thermostat while you’re at the airport ever again!

A Comfortable Home In Glade Spring, VA

We were thrilled to be able to help the homeowner get a new system and to be able to replace it with a new system that will not only deliver better comfort, but will cost less to operate every month of the year. And by planning ahead, we were also able to save them money, which every homeowner appreciates. But best of all, we love being able to help our friends and neighbors stay comfortable in their homes.

If you have an HVAC system that’s struggling or notice your energy bills increasing month over month for no apparent reason, give us a call here at Complete Comfort and we’ll help you decide when the right time to replace or upgrade your system might be, and make a plan to do so when it saves you money and stress- that will keep your pocketbook and budget happy!